We are looking to recruit a Claims Support Executive to join our young and dynamic team in the Health Department on a full-time basis. 

The Role

This role is ideal for someone who has experience working within a customer service environment. 

Main duties will include but are not limited to:

• Processing medical claims

• Investigating medical claims

• Liaising with healthcare providers and other healthcare specialists

• Handling claims enquiries from customers, branches and intermediaries

• Issuing claim payments

Requirements

• Advanced Level of Education,

• Proficient in IT, particularly in Microsoft Office,

• Previous experience in customer service, preferably in a medical setting,

• Fluent in spoken and written English, knowledge of the Maltese language is considered an asset,

• Excellent analytical, decision-making, and communication skills,

• Ability to handle sensitive information with confidentiality and professionalism,

• Ability to work as part of a team or on own initiative.

This role is ideal for someone who is inquisitive, has initiative and likes dealing with people. 

Preference will be given to candidates who have a qualification in insurance or are in their final stages of obtaining one. A Medical background will be considered an asset.

Why Join Us?

At GasanMamo, we offer a career path in a growing, collaborative team where your contribution matters. You’ll benefit from ongoing professional development, support towards related studies and professional membership fees, and the chance to work with a respected name in the Maltese insurance market. 

The chosen candidate will enjoy working in an environment that offers a good work-life balance and additional benefits, including: 

Generous Remuneration Package

• Competitive salary that reflects your experience and contributions. 
• Premium discounts on insurance products, with excess waivers in the event of a claim. 
• Exclusive discounts on gym membership, retail outlets, etc. 
• Clothing allowance for work attire. 

Work-Life Balance

• Shorter working hours during the summer months without needing to take vacation leave or make up the time at another point during the year. 
• Hybrid working arrangements after successful probationary period.[MG1.1]
• Additional paid leave given to working parents to care for their unwell children, over and above the option of using their own sick leave for this purpose. 
• Additional paid leave to care for ill family members, over and above the unpaid entitlement provided at law. 

Health and Wellbeing

• Comprehensive insurance coverage, including life, personal accident and health insurance. 
• On-site GP clinic available monthly for health consultations. 
• Confidential access to mental health support at company’s expense. 

Career Development

• Study support, including financial assistance and additional leave for exams. 
• Reimbursement of professional membership fees to support industry involvement. 
• Qualification Allowance, awarded upon completion of certain qualifications. 
• Ongoing training from experienced in-house trainers, and external providers. 
• Online learning resources, including CPD-accredited sessions. 
• Seminar and conference access.

Community and Social Engagement

• Regular social events that bring the team together. 
• Paid volunteering leave to support causes that matter. 
• Opportunities to engage in CSR initiatives and make a positive impact. 

Equal Opportunities

GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all members of the community, irrespective of race, religion, gender, disability, age or sexual orientation. 

Interested? If you’re eager to develop your career and be part of a reputable organisation, upload your CV and a cover letter explaining why you’re the ideal candidate.