The Role:

We are looking to recruit a Customer Support Executive to join our friendly team at one of our branch offices. In this role you will be primarily advising customers on insurance products, providing quotations, and selling all classes of insurance but mainly motor insurance. Assisting and advising clients on claims and taking payments. 

This role would be suited to someone who has had previous experience of working within a Customer Service environment and has excellent organisational and interpersonal skills. 

Duties will include but are not limited to:

• Providing quotations

• Issuing new policies

• Renewing policies

• Follow up existing prospective clients.

Qualifications and skills: 

• An Advanced Level of education OR similar qualification

• Experience in sales and customer service

• Fluent in written and spoken Maltese and English

• IT skills particularly in Microsoft Office

• Ability to work as part of a team or on own initiative

• In possession of a valid driving licence.

Preference will be given to candidates who have a qualification in insurance or are in their final stages of obtaining one. 

Why Join Us? 

At GasanMamo, we offer a career path in a growing, collaborative team where your contribution matters. You’ll benefit from ongoing professional development, support towards related studies and professional membership fees, and the chance to work with a respected name in the Maltese insurance market. 

The chosen candidate will enjoy working in an environment that offers a good work-life balance and additional benefits, including: 

Generous Remuneration Package

• Competitive salary that reflects your experience and contributions.  
• Premium discounts on insurance products, with excess waivers in the event of a claim. 
• Exclusive discounts on gym membership, retail outlets, etc. 
• Clothing allowance for work attire. 

Work-Life Balance

• Shorter week: Enjoy the benefits of a 4-day work week. Working hours are from 8.30am – 6pm on weekdays, with one weekday off each week; and on the last Saturday of each month from 8.30am – 1pm. The rest of the weekends are always yours to relax and recharge. 
• Additional paid leave given to working parents to care for their unwell children, over and above the option of using their own sick leave for this purpose.  
• Additional paid leave to care for ill family members, over and above the unpaid entitlement provided at law.  

Health and Wellbeing

• Comprehensive insurance coverage (life, personal accident, and health insurance) 
• GP clinic available monthly at our Head Office for health consultations. 
• Confidential access to mental health support at company’s expense.  

Career Development

• Study support, including financial assistance and additional leave for exams.  
• Reimbursement of professional membership fees to support industry involvement. 
• Qualification Allowance, awarded upon completion of certain qualifications. 
• Ongoing training from experienced in-house trainers, and external providers. 
• Online learning resources, including CPD-accredited sessions. 
• Seminar and conference access. 

Community and Social Engagement:

• Regular social events that bring the team together.  
• Paid volunteering leave to support causes that matter.  
• Opportunities to engage in CSR initiatives and make a positive impact. 

Equal Opportunities:

GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all members of the community, irrespective of race, religion, gender, disability, age or sexual orientation. 

Ready to embark on an exciting career journey in insurance? Apply now and be part of our dynamic team! 

All applications will be treated in strictest confidence