Overview

We are seeking to recruit a Motor Claims Officer to join our Motor Claims Department. The selected candidate will be responsible for managing and processing motor insurance claims efficiently and in accordance with company procedures, ensuring that customers receive a professional and timely service throughout the claims process.

Key Responsibilities

• Register and investigate motor insurance claims to determine validity and coverage.
• Assess the extent of policy cover applicable to each incident.
• Liaise with insurers, repairers, and other parties involved in the claim to establish liability and facilitate fair settlements.
• Authorise claim payments, ensuring adherence to policy limits, internal controls, and legal obligations.
• Handle and resolve customer queries with professionalism, providing clear advice and guidance as required.
• Keep customers informed about the progress and outcome of their claims.
• Manage all enquiries in a courteous and efficient manner, maintaining the highest standards of service and compliance.

Requirements

The ideal candidate will:

• Demonstrate strong analytical and communication skills.
• Be organised, meticulous, and able to work effectively both independently and as part of a team.
• Exhibit integrity, sound judgment, and a commitment to delivering high-quality service.
• Be fluent in both written and spoken Maltese and English.
• Maintain a positive and professional approach when dealing with customers and colleagues.

Qualifications & Skills:

• An Advanced level of education.
• Strong customer service, communication and negotiation skills to interact with policyholders and other parties.
• Fluency in written and spoken Maltese and English.
• Ability to work on own initiative.
• Skill in using MS Office Applications.
• Work experience in the motor insurance industry would be considered an asset.

Why join us?

At GasanMamo, we offer a career path in a growing, collaborative team where your contribution matters. You’ll benefit from ongoing professional development, support towards related studies and professional membership fees, and the chance to work with a respected name in the Maltese insurance market. 

The chosen candidate will enjoy working in an environment that offers a good work-life balance and additional benefits, including: 

Generous Remuneration Package

• Competitive salary that reflects your experience and contributions.
• Premium discounts on insurance products, with excess waivers in the event of a claim and credit arrangements for premium payment.
• Exclusive discounts on gym memberships, retail outlets, etc.
• Clothing Allowance for work attire.

Work-Life Balance

• Shorter working hours during the summer months without needing to take vacation leave or make up the time at another point during the year.
• Additional paid leave given to working parents to care for their unwell children, over and above the option of using their own sick leave for this purpose.
• Additional paid leave to care for ill family members, over and above the unpaid entitlement provided at law. .

Health and Wellbeing

• Comprehensive insurance coverage, including life, personal accident and health insurance. 
• On-site GP clinic available monthly for health consultations. 
• Confidential access to mental health support at company’s expense. 

Career Development

• Study support, including financial assistance and additional leave for exams. 
• Reimbursement of professional membership fees to support industry involvement. 
• Qualification Allowance, awarded upon completion of certain qualifications. 
• Ongoing training from experienced in-house trainers, and external providers. 
• Online learning resources, including CPD-accredited sessions. 
• Seminar and conference access. 

Community and Social Engagement

• Regular social events that bring the team together. 
• Paid volunteering leave to support causes that matter. 
• Opportunities to engage in CSR initiatives and make a positive impact. 

Equal Opportunities:

GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all the community, irrespective of race, religion, gender, disability, age or sexual orientation.

All applications will be treated in strictest confidence