We are looking for a Health Claims Officer to join our Health Claims Department and play a key role in delivering exceptional service to our clients.

In this role, you will assess, investigate, and process medical claims, ensuring they are handled accurately, fairly, and in line with company policy. You will also act as a point of guidance for clients, offering clear explanations and support throughout the process.

We’re looking for someone who is curious, sensible, and motivated to help others — a team player who can also take the initiative to solve problems and make sound decisions. A background in insurance or health-related fields will be considered an advantage.

Key Responsibilities

• Manage and process health insurance claims from first notification to settlement
• Assess and investigate claims, ensuring all required documentation is complete and accurate
• Communicate effectively with clients, healthcare providers, and other stakeholders
• Apply company policies and regulatory guidelines consistently and fairly
• Support clients with clear, empathetic guidance during the claims process
• Collaborate with colleagues to resolve complex or unusual cases

Knowledge & Experience

• 2 years of experience in insurance claims handling is a must
• Having experience in a medical background would be an asset
• Strong communication, negotiation, and problem-solving skills
• Analytical mindset with high attention to detail
• Customer service focus with the ability to manage sensitive situations

Qualifications

• Fluency in written and spoken Maltese and English
• Confident use of Microsoft Office applications
• A-Level standard of education
• Pursuing or holding a recognised insurance qualification or related degree (medical or health sciences background considered an asset)

If you are detail-oriented, proactive, and want to make a positive difference in people’s lives while developing your career, we’d like to hear from you.

Benefits and Perks:

Generous Remuneration Package

• Competitive salary.
• Exclusive Discounts: Save on insurance products, gym memberships, retail outlets and more
• Clothing Allowance: Financial support for purchasing work attire

Work-Life Balance

• Summer Hours: Enjoy shorter working hours during the summer months
• Child Sick Leave: Additional special paid child sick leave and utilisation of own sick leave to care for sick child
• Carers’ Leave: Additional special paid leave to care for sick relative
• Optional hybrid working arrangement: combine office and remote work for flexibility

Health and Wellbeing

• Comprehensive Insurance Coverage: Includes life, personal accident and health insurance
• Consultation Clinic: Monthly on-site General Practitioner to address employee health and wellness needs
• Mental Health Support: Confidential access to mental health support at company’s expense
• Eye test: VDU eye test for employees who make use of electronic equipment 

Career Development

• Educational Support: Study support and additional leave for study and exams
• Memberships: reimbursement for professional membership fees
• Bonus: Qualification Allowance upon obtaining certain qualifications

Training and Professional Development:

• Training: Regular training sessions held by experienced in-house trainers and professional training providers
• Online Training: Access online courses and resources including CPD training sessions
• Seminars and Conferences: Participate in industry seminars and conferences to stay updated on the latest trends and network with professionals

Community and Social Engagement

• Social Events: Join our fun and engaging social events
• Volunteering Leave: Paid leave for volunteering activities
• Corporate Social Responsibility: Opportunity to support and impact social and environmental causes

Equal Opportunities:

GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all the community, irrespective of race, religion, gender, disability, age or sexual orientation.